WHAT IS THE HLOB Group Limited HOMECALL PLAN?
The HLOB Group Limited HOMECALL plan is a funeral assurance plan which provides Assured individuals and family members with instant cash to enable them organize befitting burial and funeral ceremonies for their lost covered loved ones.
WHO CAN APPLY FOR THIS PLAN?
- Anyone between the ages of 18 and 64years.
- He/she must be a regular income earner
- He/she must have an account with HLOB Group Limited
- The person must be in good health
HOW DO I APPLY FOR THE PLAN?
- Go to any HLOB Group Limited branch near you
- Complete a proposal and a direct debit form
- Fund your account with enough funds and ensure your required contribution is made regularly and on schedule
- You will be given policy condition to read and after signing on a (certificate) document after verification and payment of first contribution
WHO CAN THIS PLAN COVER?
- The (account holder) applicant not more than 64 years
- The applicant’s spouse (not more than 64years)
- The applicant’s parents and parent-in-law and one extended family member (not more than 74years each)
- Applicant’s children (not above 23 years).
WHAT ARE THE BENEFITS OF THIS PLAN?
- Provides the account holder a great peace of mind
- Ready cash benefit to cover the burial and funeral expenses of a life covered.
- Profit share with the account holder if no claim is made over every three year period.
- Stoppage of contribution for all other covered when account holder passes on. This will continue until account holder would have attained age 65 if he/she was alive. This is applicable after the plan has travelled beyond the waiting period.
- A (certificate) document will be given to you after verification and payment of first contribution
WHAT FUNERAL EXPENSES CAN THIS PLAN COVER?
The HomeCall Plan Cash benefits should be adequate to cover the following expenses:
- Mortuary Fee
- Casket/Coffin
- Hearse Service
- Pall bearer services. etc.
- Cost for Post Burial Expenses on claims (eg. social security, insurance, employment benefits etc).
HOW DO I MAKE A CLAIM
Legitimate claims will be paid promptly on receipt of the following through any HLOB Group Limited selling branch but not by way of limitation:
- A valid Medical Certificate of Cause of Death
or
- Medical history of cause of deceaase
or
- A police report (in case of a accidental death)
and
- Evidence of coverage (Policy document) and valid National Photo ID of the claimant.
WHAT SERVICES AM I ENTITLED TO?
- Prompt payment of all legitimate claims (within 48 hours upon receipt of all relevant documentation).
- Assured of speed and excellent Customer service support
- Access to personal information wherever you are on the web portal
WHAT ARE THE COVER LEVELS?
The cover levels are structured as classified in the table below:
|
BENEFIT CATEGORIES |
SUM ASSUREDS/BENEFITS |
|||
|
Main Member (GHC) |
Spouse (GHC) |
Child/ren (GHC) |
Parent & Parents in-law & one extended family member (GHC) |
|
|
Basic |
2,500 |
2,500 |
750 |
1,250 |
|
Standard |
5,000 |
5,000 |
1,500 |
2,500 |
|
Prestige |
10,000 |
10,000 |
3,000 |
5,000 |
HOW MUCH DO I NEED TO CONTRIBUTE?
Each product benefit level comes with a different CONTRIBUTION which is calculated based on the ages of the members to be covered.
DOES THE ACCOUNT HOLDER CONTINUE TO PAY THE SAME CONTRIBUTION IF A COVERED PERSON DIES?
No, the premium reduces by the exact amount the demise assured was paying.
HOW OLD SHOULD THE PLAN BE TO QUALIFY FOR A CLAIM?
- Account holder, spouse and children – 90days
- Parents, Parents-in-law and one extended family member-365days
NOTE: However, in case of accidental death e.g. motor accident, claim is paid irrespective of how long one has signed on to the policy once the first premium has been paid and plan is current.
DOES THE PLAN LAPSE?
Yes, the plan will lapse (CEASE TO BE ACTIVE) when the account holder fails to pay his/her contribution on or before its due date unless the plan is in its Grace Period.
WHAT IS ‘GRACE PERIOD’?
A free period given for an account holder to pay unpaid contribution. It is usually 31 days. During the grace period the plan is valid and claims are payable less overdue contribution should there be a claim.
HOW DO I GET MY PLAN DOCUMENT (CERTIFICATE)?
Plan document (certificate) shall be printed out and forwarded to you at any HLOB Group Limited branch of your choice (preferably where plan was taken).
WHAT IS COOLING OFF PERIOD?
It is a fourteen (14) days period given to the account holder after receipt of plan document to decide whether or not to continue with the plan. If account holder decides to opt out, his/her first (1st) premium will be refunded.
CAN THE PLAN BE REINSTATED AFTER DEFAULT?
Yes, the plan may be reinstated at any time within twelve (12) calendar months from the date contribution ceased upon payment of arrears plus interest.
WHAT HAPPENS IF I MIS-STATE THE AGE OR DATE OF BIRTH OF A DEMISED COVERED PERSON?
Provided the person was eligible to join the plan at inception, the claim will be paid by adjusting the sum assured to reflect what the person should have paid as contribution for the period that the plan has been in existence. However, if the person was not eligible, then premiums paid for the demised person will be refunded,
CAN I INCREASE MY CONTRIBUTION IN THE FUTURE?
No. You can’t increase your contribution since the amount to pay monthly is dependent on age and number of people to be covered. However, you can select the benefit increase option at inception which ensures upward adjustment of the sum assured with corresponding increase in contribution as the years go by.
IF NO ONE PASSES ON WHAT HAPPENS TO MY CONTRIBUTIONS?
There is profit sharing. Every three years you get 25% of the third year’s annual contribution. This does not affect future claims.
CAN I COVER A RELATIVE ABROAD?
Yes you can. But requirements for claim must be provided from that country in the language we understand in Turkey.
CAN I MAKE CHANGES TO MY RECORDS IN THE FUTURE
Yes. But to change your name you need a sworn affidavit or newspaper cut to support the change.